At Orbisflier, we respect the privacy of the customers and that is why we make all the required efforts to protect the data collected from the users of this website. We are grateful towards our customers for believing in us. In the following sections, we have provided the complete details of the privacy policy of our website. After going through our privacy policy, you will know what data do we collect, how we collect those data, what we do with the collected data, how your data is protected with us and what right do you have over your data.

It is recommended to users to read the privacy policy before using our website. If you do not agree with any section of the website, then you should stop accessing our website. As this privacy policy is for each and every user of this website, so anyone who is using the website and believed to be in agreient with the privacy policy of this website.  You can contact our customer support in case you need any clarification regarding any section of the privacy policy.

This Privacy Policy does not apply to any website, mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of Orbisflier’s business partners, advertisers, sponsors or other sites to which Orbisflier provides hyperlink, may be different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statients and policies of any such third parties whose product our services you are intending to purchase.

Modification in the privacy policy

Our company reserves the right to make any changes in the privacy policy at any time without any prior notice. It is the duty of the user to read the privacy policy before using the website. However, if you are accessing our website, then we believe that you are in agreement with the updated privacy policy. In case you do not agree with the modification made in the privacy policy, then you should stop accessing our website for any purpose. No one, other than the officials at Orbisflier, has the right to modify the privacy policy mentioned on our website.

Types of information we collect

We collect different type data from the users, both manually and automatically. Most of the personal data that we collect are manually provided by the user while the other information may be manually or automatically.

Personal data that we collect:

  • Name, gender, age and date of birth
  • Contact information, such as address, email, and mobile phone number
  • Country of residence
  • Credit Card details
  • Passport Number & frequent flyer number (wherever needed)
  • Details of how you use our products and services
  • IP address, browser type and language, your access times
  • Information in any complaints you make
  • Recording of telephone calls to our representatives
  • Details of how you like to interact with us, and other similar information

Other information that we collect:
  • Google Analytics, Facebook Ads conversion tracking, Google Tag Manager
  • Cookies
  • Unique device identifiers for advertising
  • Browser information
  • Your network service provider

How we collect the data?

We collect the data from the users through several methods:

Direct collection: In this method, the users provide the data through filling a form, most of the time when registering for a user account. Also when making a booking, the user has to provide some personal information regarding the travelers. In addition to it, the users need to provide the personal data when they contact our customer support.

Indirect method: We use some software and applications, which is legal as per the law, to collect the data from your computer. In this method, we generally do not ask for your consent while collecting the data. Your visit on our website is enough for us to believe that you are in agreement with our data collection policy.

How do we use the collected information?

We use the data collected from the user for the following purpose:

  • To provide the services booked by the users
  • To process the payment gateway
  • To reach you in case of emergency
  • To send you the details of your booking
  • To do marketing based on your interest
  • To improve our website
  • To make the website more personalized for the users

Sharing of your data

We do not share any of the information with any third party website or for any commercial purpose. Following are the scenarios in which the data can be shared or transferred:

  • Information is naturally shared to the third party website whose links are provided on our website. However, they have their own privacy policy and they are free to use the data as per their terms of privacy policy.
  • We share the information with our affiliates, Parents Company, business-partner, and subsidiaries with whom we jointly provide the services.
  • Data is also shared with the service provider with whom we work in consolidation such as the airlines
  • We also share the personal information with the operators of surveys, sweepstakes, contests, and similar promotions.

Your data protection right

As the owner of the data, you have certain right over the data that we have collected from you. Following are the details about the right that you have over your data:

  • You have the right to not give any of the asked data, but it may cause you from availing limited or no access to our website.
  • The users who have provided the data can even ask for the data to be deleted from our collection.
  • You can ask to correct the data if you think that we have wrong information about you.
  • The user can even ask to temporarilyrestrict the processing of our personal data if you want us to correct the data instead of deleting it
  • You have the right to withdraw the consent that you have provided us in relation to the use of your personal data

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